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Leeds Building Society
Financial Ombudsman decision DRN6022567 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£575redress stated in the decision
Thu Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Leeds Building Society mis-handled and unduly delayed her transaction to increase the proportion of her home that she owned.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6022567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.