National Westminster Bank Plc

Financial Ombudsman decision DRN6019661 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs M complains that National Westminster Bank Plc (Natwest) won’t refund her for disputed transactions made on her current account over a period of a year.Unauthorised transaction

Ms L says that given Mrs M’s age, and her vulnerability, Natwest should have noticed that her spending pattern had changed and should have taken steps to stop these withdrawals happening.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6019661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.