Santander UK Plc
Financial Ombudsman decision DRN6017515 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs C complains that Santander UK Plc gave her incorrect and conflicting information about an Early Repayment Charge, delay and its poor customer service.Mortgage administration
Santander has confirmed that its level of service to her has fallen below what it strives to provideComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6017515.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.