Barclays Bank Plc
Financial Ombudsman decision DRN6013634 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mr M complains that Barclays Bank Plc has unfairly defaulted him.Credit file reporting
Barclays has told us that it would normally wait until tracing agents had tried to locate customers whose addresses have been marked as “gone away” before defaulting them. Barclays has told us that it did not do that in this case.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6013634.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.