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Citibank International Limited

Financial Ombudsman decision DRN6008373 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

She also complains that as a result her account became overdrawn, leading to adverse information being unfairly recorded on her credit file.Credit file reporting

She also complains that as a result her account became overdrawn, leading to adverse information being unfairly recorded on her credit file.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6008373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.