HSBC Bank plc

Financial Ombudsman decision DRN6001332 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

It’s disappointing HSBC continued to take the monthly fee on Mr P’s sole account after he asked it to cancel his account in January 2016.Charges and fees

Mr and Mrs P have complained that HSBC Bank Plc mis-sold them Plus (now Advance) packaged bank accounts.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6001332.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.