Barclays Bank UK PLC

Financial Ombudsman decision DRN5995613 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Barclays should refund any fees it applied in respect of the missed payment in 2015Charges and fees

remove any negative credit file markers as a result of the missed payments and repayment planCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5995613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.