National Westminster Bank Plc

Financial Ombudsman decision DRN5990430 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

failed to honour an agreement to continue long term funding of his property businessIrresponsible lending

concessions it has made on interest rates and fees made in this respect are fair in the circumstancesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5990430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.