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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN5976758 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr B complains about the way that The Royal Bank of Scotland Plc managed his current account when he was experiencing financial difficulty.Treatment in financial difficulty

She agreed with Mr B that the bank had been responsible for his financial assistance plan breaking down in October 2012, and that it had charged him interest when it ought not to have done.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5976758.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.