Aequitas Financial LLP

Financial Ombudsman decision DRN5975066 Upheld

Upheldoutcome, as published by the Ombudsman

£22,692redress stated in the decision

Mon Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund to Ms E underpayments and administration charges totalling £22,692.35Charges and fees

Aequitas had not been paying all of these creditors correctly each monthService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5975066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.