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Mortgage Advice Bureau Limited

Financial Ombudsman decision DRN5974164 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

MAB should pay back the £99 plus interest at 8% simple from the date it was paid to the date of settlement. It should not charge Mr and Mrs L for the outstanding fees.Charges and fees

Mr and Mrs L complain about the poor service they received from Mortgage Advice Bureau LimitedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5974164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.