Vanquis Bank Limited

Financial Ombudsman decision DRN5973342 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr W complains Vanquis Bank Limited allowed an unauthorised transaction to be taken from his account.Unauthorised transaction

I have to make it clear to Mr W that my decision relates solely to whether I think Vanquis has done anything wrong in how it had dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5973342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.