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Frasers Group Financial Services Limited
Financial Ombudsman decision DRN5972992 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2redress stated in the decision
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
a £12 default fee was charged in January 2018 because the DMP had made a smaller payment than expected.Charges and fees
Studio accepted the reduced amount, but failed to update its records in time, which resulted in a second underpayment being wrongly recorded on Mr S’s credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5972992.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.