Halifax Limited

Financial Ombudsman decision DRN5972669 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint is about a mortgage Mr and Mrs B hold with Bank of Scotland plc trading as Halifax.Mortgage administration

Halifax initially indicated it had no objection to the same solicitor acting for both parties, but later said this was a mistakeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5972669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.