Barclays Bank Plc
Financial Ombudsman decision DRN5968038 Not upheld
Not upheldoutcome, as published by the Ombudsman
£45redress stated in the decision
Fri Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs D complains that Barclays Bank Plc (trading as Barclaycard) mislead her when she agreed a formal repayment arrangement. She says she wasn’t told that this would mean that she would have to start paying interest on the balance of her credit card account.Interest and rates
Mrs D didn’t agree with the adjudicator’s conclusions. She said he hadn’t addressed her complaint about not receiving a copy of the original credit agreement.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5968038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.