HSBC Bank plc

Financial Ombudsman decision DRN5966073 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

HSBC gave the US Bank authority to charge £50 to carry on with their investigations. This was charged to T’s account but Ms S says she wasn’t told about it and didn’t agree to it.Charges and fees

I uphold T’s complaint about the poor service given to it by HSBC.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5966073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.