Santander UK Plc
Financial Ombudsman decision DRN5961947 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander is required to help consumers who are in financial difficulties and I have noted that it has allowed periods where it has accepted interest only payments.Treatment in financial difficulty
Mrs M complains that Santander UK Plc has not honoured the mortgage agreement she made and as a consequence has raised her repayments to an unaffordable level.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5961947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.