Nationwide Building Society

Financial Ombudsman decision DRN5958331 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr O complains that Nationwide Building Society has not treated him fairly in that it closed his accounts without giving him proper noticeAccount closed or refused

provided poor customer service when he tried to find out what had happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5958331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.