Barclays Bank Plc
Financial Ombudsman decision DRN5957348 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Ms F complain that Barclays Bank PLC failed to take sufficient steps to help them recover money paid by them to a fraudster.APP scam refund refused
Barclays had accepted that it was slow to deal with Mr and Ms F’s complaint and offered compensation of £100 in respect of that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5957348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.