Nationwide Building Society

Financial Ombudsman decision DRN5952333 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr Y complains about the way Nationwide Building Society handled his query about money debited to his accountUnauthorised transaction

He’s unhappy it didn’t explain its actions correctly to him, and that it’s failed to provide a telephone recording as it said it wouldComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5952333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.