Connells Limited
Financial Ombudsman decision DRN5950532 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
their credit files have been negatively affectedCredit file reporting
Mr and Mrs B complain of numerous shortcomings by Connells Limited in its mortgage brokerage serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5950532.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.