Santander UK Plc
Financial Ombudsman decision DRN5949705 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I am satisfied that Mr J did not initiate the transactions which led to the bank charges and the overdrawn balance in 2012. But I consider that the bank levied charges in line with the terms and conditions of the account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5949705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.