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Landmark Mortgages Limited
Financial Ombudsman decision DRN5945951 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sun May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
it was unfair that Landmark Mortgages Limited didn’t pass on this rate reduction to its customers on its Standard Variable Rate (SVR) quickly enoughInterest and rates
his mortgage was transferred to Landmark Mortgages Limited without his permissionMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5945951.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.