Nationwide Building Society

Financial Ombudsman decision DRN5945856 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

After a restraint order was served on Nationwide, it had to place a stop on Mr E’s account.Funds blocked or frozen

This caused a direct debit payment to the mortgage provider, for six payments and for over £3000, to be returned on 1 July 2014.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5945856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.