Nationwide Building Society

Financial Ombudsman decision DRN5943106 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Various arrears fees, returned direct debit fees, and solicitors’ fees were added to Mr and Mrs B’s mortgage account.Charges and fees

I agree that Nationwide should pay compensation for the delay in answering Mr and Mrs B’s questions about their balance.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5943106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.