Lloyds Bank PLC

Financial Ombudsman decision DRN5942111 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

wrongly closed his business account without notificationAccount closed or refused

The bank was unaware that it had closed his business account in error until he complained to it. The bank immediately accepted that it was at faultService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5942111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.