Debt Free Direct Limited

Financial Ombudsman decision DRN5940443 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

didn’t give them clear information about the fees they’d be required to payCharges and fees

Mr and Mrs C complain that Debt Free Direct Limited (“the business”) gave them poor advice about an Individual Voluntary Arrangement (“IVA”)Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5940443.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.