Sainsbury's Bank Plc

Financial Ombudsman decision DRN5940278 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

I’m also afraid I can’t instruct Sainsbury’s to disclose the account-holder’s personal information to him.Identity checks and access

But despite its assurances, it continued to send him demands for payment so Mr N brought his complaint to this service.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5940278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.