Barclays Bank Plc
Financial Ombudsman decision DRN5938511 Not upheld
Not upheldoutcome, as published by the Ombudsman
£245redress stated in the decision
Tue Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr W complains that Barclays Bank PLC won’t refund both payments he made to a third party after he told it he had been the victim of a fraud.APP scam refund refused
Barclays has accepted it made a mistake in not logging Mr W’s initial call to it about the fraud.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5938511.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.