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Financial Ombudsman decision DRN5936314 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss R said that Aqua had been irresponsible when it lent her money.Irresponsible lending

Miss R said that Aqua had been irresponsible when it lent her money. She wanted Aqua to refund all the interest and charges it had applied to her account since July 2013.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5936314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.