Santander UK Plc
Financial Ombudsman decision DRN5931940 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Santander told him the monthly charges for his new account were increasingCharges and fees
Santander accepts they gave Mr J the wrong information when they wrote to him about his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5931940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.