NRAM Limited

Financial Ombudsman decision DRN5929921 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I think that NRAM has not been sufficiently clear as to how arrears have built up nor how the new monthly payment has been calculated.Treatment in financial difficulty

Mr A complains about the way NRAM plc has handled his mortgage and unsecured loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5929921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.