Firms › Landmark Mortgages Limited ›
Landmark Mortgages Limited
Financial Ombudsman decision DRN5924322 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Landmark said that Mrs L had taken a payment holiday between December 2009 and February 2010. It explained that when she re-started payments, after the payment holiday, her CMS should have been be set at £615.80. However, due to an error on Landmark's part the CMS was set at £433.70 instead.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5924322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.