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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5919581 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Volkswagen Financial Services (UK) Limited should waive the £150 option to purchase fee.Charges and fees

I also consider that the option to purchase fee was misrepresented to Mr W.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5919581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.