Lloyds Bank PLC

Financial Ombudsman decision DRN5916042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr O complains that Lloyds Bank PLC closed his bank account and didn’t explain why.Account closed or refused

He’s also unhappy about the service he received from Lloyds when he tried find out why his account had been closed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5916042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.