Santander UK Plc
Financial Ombudsman decision DRN5915194 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Ms A complains that Santander UK Plc took too long dealing with her application to transfer her joint mortgage into her sole name.Mortgage administration
I agree with our investigator that there were some customer service failings and for that I also agree that £150 compensation is reasonable.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5915194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.