Lloyds Bank PLC

Financial Ombudsman decision DRN5913660 Not upheld

Not upheldoutcome, as published by the Ombudsman

£16redress stated in the decision

Mon Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr R also complains Lloyds shouldn’t have increased the amount of money he pays for using his overdraft on his current account.Charges and fees

Mr R complains Lloyds Bank Plc didn’t allow him to withdraw cash in branch when they should’ve.Service failure

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5913660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.