Santander UK Plc
Financial Ombudsman decision DRN5913203 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees, Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mr A thinks Santander should’ve realised the overdraft facility wasn’t affordableIrresponsible lending
Mr A is now suffering financially and would like Santander to refund interest and charges on his accountCharges and fees
amend his credit fileCredit file reporting
Mr A has suffered from physical and mental health problems and is still receiving treatment.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5913203.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.