Halifax Limited

Financial Ombudsman decision DRN5912641 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Thu Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

They also complain that Halifax wouldn’t give them a new fixed rate when their existing deal ran outInterest and rates

Halifax recalculated Mr and Mrs B’s monthly instalment to reflect the mortgage reverting to the SVRMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5912641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.