Santander UK Plc
Financial Ombudsman decision DRN5911939 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
complain that Santander UK plc took too long to deal with their mortgage applicationMortgage administration
Santander has also accepted that it didn’t deal with Mr and Mrs C’s subsequent complaint about the service as well as it should have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5911939.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.