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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5908310 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

cancel the £60 option to purchase chargeCharges and fees

ensure any adverse reports they’ve made to Mrs P’s credit file in relation to this issue are removedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5908310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.