Bank of Scotland Plc

Financial Ombudsman decision DRN5905210 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

But it hasn’t done anything about the changes to her credit file because it feels it has accurately recorded that Mrs S was turned down for a loan with it.Credit file reporting

Mrs S complains that Bank of Scotland Plc (hereon ‘BOS’) treated her unfairly in relation to her attempts to apply for a loan and how BOS dealt with her around this issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5905210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.