Bank of Scotland Plc

Financial Ombudsman decision DRN5903835 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He also doesn’t think that Bank of Scotland has considered all of his complaint points.Complaint handling

Mr S is unhappy with the service he received, the time wasted and feels that he was misled by Bank of Scotland because it didn’t tell him soon enough that the balance transfer wasn’t possible.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5903835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.