TSB Bank plc

Financial Ombudsman decision DRN5903652 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

He wants the start date and the length of the mortgage changed and a refund of the extra interest he paid.Interest and rates

Mr O complains that TSB Bank plc started his mortgage one day before completion was due to take place, and changed his mortgage length to 24 years and one month as a result.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5903652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.