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Merlin Loans And Mortgages Limited

Financial Ombudsman decision DRN5903200 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

unfairly taken a fee of £49.99Charges and fees

Merlin failed to respond to this service, including our request for its business file, any information requests and the adjudicator’s recommendation that the complaint should be upheld.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5903200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.