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Lewisham Plus Credit Union Limited

Financial Ombudsman decision DRN5902987 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss D has complained Lewisham Plus Credit Union Limited won’t give her money back which she says she didn’t take from her credit union account.Unauthorised transaction

I’ve seen there were quite a few delays in managing Miss D’s complaint. Lewisham Plus took nearly nine months to tell her they thought she was responsible for what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5902987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.