Barclays Bank Plc
Financial Ombudsman decision DRN5900887 Upheld
Upheldoutcome, as published by the Ombudsman
£24redress stated in the decision
Sun Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
M, a company, complains that Barclays Bank Plc won’t reimburse it with the losses it suffered after it transferred funds to fraudsters, having been scammed.APP scam refund refused
In pursuing concerns with the bank about the fraud they’d been subject to, M was given incorrect information on a number of occasions.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5900887.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.