Santander UK Plc
Financial Ombudsman decision DRN5899993 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Mon Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr J has complained about the way in which Santander UK Plc (Santander) has administered lump sum payments to his mortgage account.Mortgage administration
Santander had also paid compensation of £80 for delay in dealing with Mr J’s complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5899993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.