Bank of Scotland Plc

Financial Ombudsman decision DRN5894448 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs G complain that Bank of Scotland plc (“BOS”) have over-charged them for years in relation to their mortgage, hasn’t treated then fairly by failing to offer a fair interest rateInterest and rates

They said BOS could do more to help as Mrs G was disabled.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5894448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.