Capital One (Europe) plc

Financial Ombudsman decision DRN5892050 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that Capital One (Europe) Plc will not refund some disputed transactions.Card dispute or chargeback

In his submissions to us, he also complained about the way he had been spoken to by Capital One advisers over the phone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5892050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.